Digital technologies are changing our cities – including Munich. Whether it's online appointments with government agencies, apps for citizen participation or intelligent traffic control, digitalisation is supposed to make life easier. But how is this change actually happening, and how does it benefit citizens in their everyday lives? In this short, compact keynote speech, Ms Dornheim shows how digitalisation works, where Munich stands – and what can be improved. The focus is on tangible examples, understandable insights and open questions: How can digital services be made fair and inclusive? And what does Munich need to do to remain a leading digital city in the long term?
