Lecture
DB Kiana – Virtual assistance in public transport
- at -
- KönigsplatzZNV Bühne
- Language: German
- Type: Keynote
Lecture description
Humans are indispensable! But what do we do when humans are not available?
DB Vertrieb has taken on this challenge and piloted a virtual, AI-based assistant named Kiana at BER Airport in 2025.
The presentation provides insight into the capabilities already achieved, the key findings from the pilot, and an outlook on how virtual assistance in public transport can be further developed.
DB Vertrieb has taken on this challenge and piloted a virtual, AI-based assistant named Kiana at BER Airport in 2025.
The presentation provides insight into the capabilities already achieved, the key findings from the pilot, and an outlook on how virtual assistance in public transport can be further developed.
