Lecture
The Human-Robot Partnership: Voice of Customer Insights on Laboratory Robotics
- at -
- B2.137
- Type: Lecture
Lecture description
METTLER TOLEDO and ABB Robotics have gathered valuable Voice of Customer feedback through extensive research and interviews with industry experts. This presentation shares findings from interviews with high level stakeholder on how they are beginning to transform workflows by introducing robotics in collaborative workflows.
Customer insights reveal that robotic automation demonstrates how thoughtful integration of automation with existing lab systems can address bottlenecks and foster more adaptable, future-ready laboratory environments.
Highlights include:
Key outcomes of the Voice of Customer study
Exploration of the 5 key insights with a view to driving change
Organizational transformation to support Lighthouse projects
Integrating robotics with instrument data collection to strengthen automation
