Audi Interaction started its voicebot journey more than two years ago, using genAI to implement an intent based voicebot. After a successful go-live and upcoming new developments around agentic AI, Audi Interaction started a pilot with IBM to explore possibilities in this area. Given the massive potential of agentic AI, the vision is clear: heading to an unsupervised integrated usage of AI agents to unburden employees and drive customer satisfaction.
